Plusnet tops broadband complaints; BT and TalkTalk worst for pay TV


Ofcom has published its latest set of stats on the complaints it has received about the UK’s major home phone, broadband, mobile and pay-TV firms ...and it's looking bad for Plusnet.

The quarterly report reveals the number of complaints made to Ofcom between January and March 2019 about firms in the home broadband, landline telephone, pay-monthly mobile and pay-TV markets. All providers with a market share over 1.5% get to be included in these figures.

In the world of fixed broadband and landline, Plusnet was the most complained-about provider, with 31 (broadband) and 24 (phone) complaints per 100,000 customers respectively between January and March.



However, Ofcom notes these figures were lower than in the previous quarter, "reflecting the general trend in complaints for the broadband and landline markets."

The regulator found that Vodafone and Virgin Mobile customers were most likely to complain about mobile phone services during the first few months of the year.


TalkTalk and BT were the cause of the majority of pay TV complaints in the first quarter of 2019. TalkTalk became the most complained about provider after its complaints per 100,000 subscribers doubled from seven in the previous quarter to 14 this quarter. BT was in second place with 10 per 100,000. Both companies operate pay TV services based on the YouView platform, although Ofcom hasn't listed reasons for the complaints.

Sky continued to receive relatively few complaints.




[Images from Ofcom]