Eleven Sports subscribers left paying for no live sport

(Updated) Subscribers of Eleven Sports were left wondering what they are paying for, after the streaming service failed to gain access to the opening weekend of La Liga.

With ITV securing live free-to-air rights to a match on each of the first three matchdays, Eleven Sports' La Liga TV service was pulled just after midnight on the 16th August 2019, leaving many disgruntled fans to take to social media, threatening to cancel their subscription.

The Eleven Sports website is, at the time of publication, not accepting any new subscriptions. Social media accounts have not been updated with new posts since ITV confirmed it had acquired an interim rights package, although it has issued replies to some customers.

Eleven Sports launched last year under a blaze of publicity, originally offering a wide range of international football.

But by December 2018, it had got into difficulties after failing to secure a carriage deal with any of the traditional pay TV platforms, leaving the service without many avenues to reach potential subscribers.

Shortly thereafter, the service lost most of its sports rights, with the notable exception of La Liga, which it continued to show on a non-exclusive basis, retaining streaming channel La Liga TV until last Friday. Subscriptions were adjusted when Eleven Sports lost most of its broadcast rights, with a basic £4.99 a month pack covering La Liga continuing to be sold.

Subscribers told us they've received no information, but were still being charged the monthly fee for the service in the run up to La Liga disappearing.

Eleven Sports UK has so far not issued an official statement and there's no information for existing subscribers on the website. As it stands, there is no live sport coverage available on the UK version of the service, although its various international services continue as normal.

It's understood that negotiations are still ongoing regarding UK live coverage rights for the remainder of the season, starting from matchday four, with ITV understood to be interested in providing further coverage on ITV4.

Update 20/08/2019: Eleven Sports is now advising customers that subscription payments have been suspended until there is clarification over La Liga rights beyond the first three matchdays.