US Open blackout as Amazon Prime Video crashes


Tennis fans were left with nothing to smile about when Amazon's Prime Video service broke down on Wednesday.

Amazon currently holds exclusive UK rights for the US Open tournament at Flushing Meadows.

But on Wednesday evening, during coverage of the quarter finals, subscribers reported widespread connectivity problems leaving viewers without access to live coverage of the matches.

Affected users found the service had failed across multiple devices, according to numerous posts across social media networks. Those that could connect reported variable picture quality.

Monitoring websites including Downdetector reported a huge spike in outage reports, peaking between 8pm and 9pm UK time, confirming the extent of the issues.
Downdetector 


In a short statement, Amazon customer support said:
"We're currently experiencing issues with our US Open coverage and apologize for the inconvenience. Rest assured, Amazon Prime Video is working to have this resolved soon."

By late evening, the first users were reporting regaining access, while others were being told to reboot their devices first to restore access.

Since Amazon bagged US Open rights in its first major swoop on sports rights in the UK, the service has come under criticism for being basic and for its "sub-par" picture quality.  Last year, Amazon suspended users from leaving reviews on its site after a deluge of complaints.